Policy

Privacy policy

Last updated: October 2026.

This policy explains what personal information we collect through trelfeykart.com and how we use it. We keep it short and specific rather than long and vague.

What we collect

When you submit an enquiry we collect the details you type into the form: your name, company, email address, country, phone or WhatsApp number, model of interest, quantity, timeline and your message. Our server also records the time of submission. If you contact us by email or WhatsApp, we hold that correspondence in the relevant mailbox or chat account.

How we use it

We use your details to answer your enquiry, prepare a quotation, arrange production, shipping and after-sales support, and to keep records of the commercial relationship. We do not sell or rent your details, and we do not add you to bulk marketing lists without your agreement.

Who else sees it

Service providers who help us run this website and fulfil orders may process your details on our behalf — for example our email provider, our website host, and logistics partners who need delivery information. Live chat messages are processed by our chat service provider.

Cookies and translation

The site uses functional cookies and may use a website translation service, which can set its own cookies to remember your chosen language. You can block cookies in your browser, though parts of the site may then behave differently.

Your choices

You can ask us what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. Email allen03@trelfey.com and we will respond within 30 days.

Retention

We keep enquiry and order records for as long as needed to provide support and to meet accounting and export documentation requirements.

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