Support

Answers before
you ask.

Shipping, certification, warranty and servicing — the questions operators ask before their first order. If yours is not here, message us and we will answer it directly.

FAQCommon questions

Custom-configured units are built to order with a production lead time of about 30 days from confirmation. Transit time depends on your destination and shipping term.
Core products hold CE (2006/42/EC) and ISO 9001. Export orders include documentation covering EPA, EAC, AS/NZS, MSDS and UN38.3 battery reports.
No. Our drift karts use physical drift technology instead of wear-prone drift rings, which reduces consumable cost and maintenance downtime.
Electric models run a 72 V lithium pack with quick-swap capability. Standard charging takes 3–4 hours; an optional fast-charge kit brings that under an hour. Estimated pack life is 3–5 years.
The three-electric system (motor, controller and battery) carries a one-year warranty, alongside frame welding cover. Wear items are excluded, as with any commercial kart.
Every unit ships in an iron-framed wooden crate. Share your port or delivery address and we will quote the shipping term that fits — FOB, CIF or delivered, depending on your market.
Yes. Many operators evaluate a single kart before committing to a fleet, then scale with volume pricing on the follow-up order.
Yes — motors, controllers, battery packs, brake assemblies, tyres and body panels can be supplied with the fleet order or afterwards.
Your team receives remote technical training and 24/7 video guidance, so staff can handle routine service and first-line diagnostics themselves.
We run live video walkthroughs of the production line and can show your exact configuration on the floor before it is crated.

Still unsure?

Message us on WhatsApp for the fastest answer — photos and video notes welcome.

Service & spare parts

Motors, controllers, battery packs, brake assemblies, tyres and body panels are all available as spares, with remote video guidance for your technicians.

Next stepAsk us anything.

Send your question with your market and model interest and we will answer with specifics rather than brochure copy.

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